Terms and conditions
Effective Date: 9/29/2024
Last Updated: 9/29/2024
Welcome to EstyPerfect Glowy (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website, products, and services. By accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree to these terms, please do not use our services.
1. General Information
EstyPerfect Glowy is a cosmetic e-commerce website operated from London, UK, offering a variety of beauty and skincare products. Our registered address is 71 Camberwell Church St, London SE5 8TR, UK
2. Eligibility
By using our website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian to use our services. You also agree that any personal information you provide will be accurate and complete.
3. Orders and Acceptance
3.1. Placing an Order
To place an order, browse our product catalog and add items to your cart. When you’re ready to complete your purchase, proceed to checkout and follow the on-screen instructions. By placing an order, you agree to provide accurate payment, billing, and shipping information.
3.2. Order Confirmation
Once you place an order, you will receive an email confirmation. This does not mean that your order has been accepted. All orders are subject to acceptance, and we reserve the right to cancel or refuse any order at our discretion, especially in cases where:
- Product pricing is incorrect.
- Fraudulent activity is suspected.
- The item is out of stock.
3.3. Pricing
All product prices are displayed in GBP (£) and include VAT where applicable. We reserve the right to change product prices at any time without notice. The price of the product at the time of your order will be the price charged.
3.4. Promotions and Discounts
Promotions, discount codes, or special offers are subject to specific terms, which will be outlined in the relevant promotional materials. Only one promotion or discount code can be used per order unless otherwise stated.
4. Payments
We accept various payment methods, including:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay and Google Pay
- Shop Pay
Payment is required at the time of placing an order. If there are any issues with your payment, your order will not be processed until the issue is resolved.
5. Shipping and Delivery
5.1. Shipping Locations
We deliver products within the UK and internationally. Shipping fees and delivery times vary based on the delivery location.
5.2. Delivery Timeframes
- UK Standard Delivery: 2-4 working days
- UK Next Day Delivery: Order before 2 PM for next-day delivery
- International Delivery: Estimated delivery times vary by country
Please note that delivery times are estimates and not guaranteed. We will make every effort to ensure timely delivery but are not liable for delays caused by external factors, such as customs, courier delays, or extreme weather conditions.
5.3. Delivery Charges
Shipping costs are calculated at checkout based on the delivery address and service selected. We offer free standard UK delivery on orders over £50.
6. Returns and Refunds
6.1. Return Policy
We want you to be satisfied with your purchase. If for any reason you are not, you can return products to us within 30 days of receipt, provided they are in their original condition, unopened, unused, and in their original packaging.
6.2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on opened or used skincare, makeup, and beauty tools unless the item is faulty or damaged upon receipt.
6.3. How to Initiate a Return
To initiate a return, contact us at returns@estyperfectglowy.com with your order number and reason for return. We will provide instructions for sending the items back to us. You are responsible for return shipping costs unless the product is faulty or damaged.
6.4. Refund Process
Once we receive and inspect your returned items, we will process a refund to your original payment method within 7-10 working days. Refunds may take additional time to appear in your account depending on your bank or payment provider.
7. Product Descriptions and Availability
We strive to provide accurate descriptions of our products. However, we do not warrant that product descriptions, pricing, or other content is accurate, complete, or error-free. If a product offered by EstyPerfect Glowy is not as described, your sole remedy is to return it in unused condition.
7.1. Availability
All products are subject to availability. If an item is out of stock, we will notify you as soon as possible and offer a refund or alternative product.
8. Intellectual Property
All content on the EstyPerfect Glowy website, including but not limited to text, images, logos, graphics, and software, is the property of EstyPerfect Glowy or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or use any content without our prior written consent.
9. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal data. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.
10. Limitation of Liability
To the fullest extent permitted by law, EstyPerfect Glowy will not be liable for any damages, including but not limited to, direct, indirect, incidental, or consequential damages arising from your use of our website, products, or services. Our total liability to you in connection with any purchase is limited to the amount you paid for the product.
11. Indemnification
You agree to indemnify, defend, and hold harmless EstyPerfect Glowy, its officers, directors, employees, agents, and affiliates, from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in connection with your use of our website or violation of these Terms and Conditions.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts of England.
13. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the “Last Updated” date will reflect the date of the latest revision. It is your responsibility to review these terms regularly.
Need Help?
If you have any questions or concerns about these Terms and Conditions, please contact us:
EstyPerfect Glowy
support@estyperfectglowy.com
Phone: +44 20 7277 0756
By using our website or placing an order, you agree to these Terms and Conditions. Thank you for choosing EstyPerfect Glowy!
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