FAQ
Welcome to EstyPerfect Glowy! We’re delighted to assist you with any inquiries you may have. Below, you’ll find answers to our most commonly asked questions regarding our products, ordering process, shipping, and more. If your question isn’t answered here, feel free to reach out to our customer service team at support@estyperfectglowy.com.
Products & Ingredients
We offer a wide range of cosmetics, including skincare, haircare, makeup, and beauty tools. Our collection is designed to cater to all your beauty needs, with a special focus on organic, natural, and cruelty-free products.
Yes, most of our products are formulated with gentle, natural ingredients that are suitable for sensitive skin. However, we recommend reviewing the ingredients list for each product and performing a patch test before full application.
Absolutely! We are committed to being a cruelty-free brand. None of our products are tested on animals, and we only work with suppliers who share our commitment to ethical practices.
No, all EstyPerfect Glowy products are free from harmful chemicals like parabens, sulfates, phthalates, and synthetic fragrances. We prioritize using safe, high-quality ingredients that are kind to your skin and the environment.
Our products are carefully formulated and manufactured in the UK and Europe, adhering to stringent quality standards to ensure they meet both safety and performance requirements.
Ordering & Payments
Ordering is simple! Browse our product collection, add your desired items to your shopping cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment details to complete your order.
We accept the following payment options:
- Visa, Mastercard, and American Express
- PayPal
- Apple Pay and Google Pay
- Shop Pay
If you need to change or cancel your order, please contact us immediately at support@estyperfectglowy.com. We will do our best to accommodate your request if your order has not yet been processed or dispatched.
No, you can checkout as a guest. However, creating an account will allow you to track your orders, save your shipping information for faster checkout, and receive exclusive offers.
To use a discount code, enter it in the “Discount Code” box at checkout and click “Apply.” The discount will be reflected in your order total. Please note that only one discount code can be used per order.
Shipping & Delivery
We offer delivery within the UK and internationally. However, shipping costs and delivery times vary depending on the destination. Please check our Delivery Information page for detailed options.
- UK Standard Delivery: £3.99 (Free on orders over £50), 2-4 working days.
- UK Next Day Delivery: £6.99, order before 2 PM for next-day delivery.
- London Same-Day Delivery: £9.99, order before 11 AM for same-day service.
- International Delivery: Starts from £9.99, delivery time varies by country.
Once your order is dispatched, we will send you an email with your tracking number and a link to track your package. If you have an account, you can also view your order status under “My Orders.”
If your order is delayed or has not arrived within the expected timeframe, please contact us at support@estyperfectglowy.com with your order number, and we will investigate the issue.
Yes, we offer a Click & Collect service at our central London store. Simply choose this option at checkout, and you’ll receive a notification when your order is ready for collection.
Need Help?
If you have any other questions or need assistance, feel free to contact us at:
Email: support@estyperfectglowy.com
Phone: +44 20 7277 0756
We aim to respond to all inquiries within 24-48 hours.
Thank you for shopping with EstyPerfect Glowy!
Returns & Refunds
We want you to be completely satisfied with your purchase. If you’re not happy, you can return your products within 30 days of receipt for a refund or exchange, provided they are unused, unopened, and in their original packaging.
To start a return, please email us at returns@estyperfectglowy.com with your order number and the reason for the return. We will provide you with instructions on how to send your items back to us.
For hygiene reasons, we cannot accept returns on opened skincare, cosmetics, or beauty tools unless they are faulty or damaged on arrival. This does not affect your statutory rights.
Once your return is received and inspected, we will process your refund within 7-10 working days. The amount will be credited back to your original payment method.
Yes, if you received a damaged or incorrect product, we will be happy to exchange it at no extra cost. Please contact us within 14 days of receiving your order to arrange the exchange.
Account & Security
You can create an account by clicking on the “Sign Up” button at the top right corner of our website and entering your details. With an account, you can save your information for faster checkout and track your order history.
Click on the “Forgot Password” link on the login page and follow the instructions to reset your password. You’ll receive an email with a link to set up a new password.
Yes, we take your privacy and security seriously. Our website uses SSL encryption to protect your personal information during transactions, and we follow industry best practices to ensure your data is safe.
Promotions & Discounts
Sign up for our newsletter to stay updated on the latest promotions, new product launches, and exclusive discounts. You can also follow us on social media for special offers.
Unfortunately, only one discount code can be applied per order. If you have multiple codes, choose the one that offers the best value.
We’re working on launching a loyalty program soon! Keep an eye on our website and social media channels for updates.
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