Returns & Refunds policy
EstyPerfect Glowy is committed to ensuring that you are 100% satisfied with your purchase. If, for any reason, you’re not completely happy with your order, we’ve made returning products quick and hassle-free. Please review our return and refund guidelines below.
Returns Policy
We accept returns for most products within 30 days of your delivery date. All returned items must be:
- Unused, unopened, and in their original packaging.
- In the same condition as when you received them, with any seals intact.
Please note: Due to hygiene reasons, we cannot accept returns for opened or used cosmetics unless the product is faulty or damaged upon arrival.
How to Return an Item
- Contact Us
Email our customer service team at returns@estyperfectglowy.com with your order number and reason for the return. We’ll guide you through the process. - Prepare Your Return
Safely pack the items, including the original invoice or a note with your order number and reason for the return. We recommend using a tracked delivery service to ensure your return reaches us. - Ship Your Return
Send the package to:
EstyPerfect Glowy Returns
71 Camberwell Church St,
London SE5 8TR, UK.
Refunds
Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed within 7-10 business days to your original payment method.
Please note: Refunds may take additional time to appear in your account, depending on your bank or card issuer.
exchanges
If you received a damaged or faulty product, we’re happy to offer an exchange. Please contact us within 14 days of receiving your order, and we’ll arrange for a replacement to be sent at no additional cost.
Non-Returnable Items
For hygiene and safety reasons, the following products are non-returnable:
- Opened or used skincare, cosmetics, and beauty tools.
- Items marked as final sale or clearance.
Need Help?
If you have any questions or concerns about your return or refund, please contact our customer support team at support@estyperfectglowy.com or call us at +4420 7277 0756.
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