privacy notice
At EstyPerfect Glowy, we are committed to protecting your personal data and respecting your privacy. This comprehensive Privacy Notice explains how we collect, use, store, and protect your information when you interact with our website, services, and products. We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws in the UK and ensure your data is managed securely and responsibly.
1. Who We Are
EstyPerfect Glowy operates as a cosmetic eCommerce company based in London. Our website address is: https://www.estyperfectglowy.com.
If you have any questions regarding your privacy or this Privacy Notice, you can contact us at:
Email: privacy@estyperfectglowy.com
Phone: +44 20 7277 0756
2. Information We Collect
We collect and process the following types of personal data:
2.1 Personal Information
- Identity Data: Full name, title, date of birth, and gender.
- Contact Data: Billing and delivery address, email address, phone numbers.
- Financial Data: Payment card details, bank account information (for processing payments).
- Transaction Data: Details of products and services purchased, including order history.
2.2 Technical Data
- Usage Data: Information about how you use our website, such as your browsing behavior, page views, and interactions.
- Device Data: IP address, browser type, operating system, and device identifiers.
- Cookies and Tracking Data: Small data files stored on your browser when visiting our website to track browsing preferences.
2.3 Marketing Data
- Preferences Data: Your marketing preferences, including opt-in/opt-out choices for newsletters and promotions.
3. How We Collect Your Information
We collect personal data through:
- Direct interactions: When you create an account, make a purchase, subscribe to our newsletter, or contact us.
- Automated technologies: Using cookies, server logs, and similar technologies when you browse our website.
- Third parties: From external sources such as delivery providers, payment processors, or analytics partners.
4. How We Use Your Information
We only use your personal data where we have a lawful basis to do so, such as:
- To process and fulfill orders: Manage your purchase, process payments, and arrange delivery.
- To provide customer service: Respond to inquiries, provide support, and handle returns or refunds.
- To improve our website and services: Analyze usage patterns, optimize website performance, and personalize your experience.
- To send marketing communications: Notify you about new products, special offers, and promotions (with your consent).
- To comply with legal obligations: Retain records as required by law, including tax and accounting purposes.
5. Sharing Your Information
We may share your personal data with trusted third parties to help deliver our services:
- Payment providers: Securely process transactions (e.g., Stripe, PayPal).
- Delivery companies: Arrange shipping and delivery of your orders.
- Analytics providers: Help us analyze website traffic and user behavior (e.g., Google Analytics).
- IT and marketing service providers: Assist with website hosting, email campaigns, and marketing automation.
We ensure all third parties are bound by confidentiality agreements and comply with applicable data protection laws. We will never sell or rent your personal data to any third party.
6. International Transfers
Some of our third-party service providers may be located outside of the UK. If we transfer your personal data internationally, we ensure that adequate safeguards are in place to protect your information, in accordance with the GDPR.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Typically, this means:
- For orders: We retain your transaction data for six years for tax and compliance purposes.
- For marketing purposes: We retain your information until you opt out or withdraw consent.
8. Your Rights
Under data protection laws, you have rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections of any inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data where there is no legal reason to retain it.
- Object to processing: Where we are relying on a legitimate interest, you may object to the processing of your personal data.
- Withdraw consent: Where we rely on your consent, you can withdraw that consent at any time.
To exercise any of these rights, please contact us at privacy@estyperfectglowy.com.
9. Cookies
Our website uses cookies to enhance your browsing experience and collect information about your interaction with the site. These include:
- Essential cookies: Necessary for the basic functioning of our website (e.g., managing your shopping cart).
- Analytical cookies: Help us analyze and improve the website performance.
- Marketing cookies: Used to track your interests and show relevant advertisements.
You can manage or disable cookies through your browser settings, although this may affect your experience on our website.
10. Security of Your Data
Our website uses cookies to enhance your browsing experience and collect information about your interaction with the site. These include:
- Essential cookies: Necessary for the basic functioning of our website (e.g., managing your shopping cart).
- Analytical cookies: Help us analyze and improve the website performance.
- Marketing cookies: Used to track your interests and show relevant advertisements.
You can manage or disable cookies through your browser settings, although this may affect your experience on our website.
11. Marketing Communications
With your consent, we may send you newsletters, promotional offers, and other marketing materials. You can opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us at privacy@estyperfectglowy.com.
12. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect legal changes or business practices. We will notify you of any significant changes via email or by posting a prominent notice on our website. Please check this page regularly to stay informed about how we protect your data.
Need Help?
If you have any questions, concerns, or requests regarding this Privacy Notice or your personal data, please contact us at:
Email: privacy@estyperfectglowy.com
Phone: +44 20 7277 0756
This Privacy Notice was last updated on 9/29/24
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